> ## Documentation Index
> Fetch the complete documentation index at: https://docs.knoxcall.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Subscription Plans & Billing
> Understand KnoxCall pricing tiers (Starter, Pro, Enterprise), feature differences, usage limits, and how to upgrade or manage your subscription.
# Subscription Plans & Billing
Choose the right KnoxCall plan for your organization with transparent pricing and flexible upgrades.
## Plans Overview
### Free Plan - **\$0/month**
**Perfect for:** Trying out KnoxCall
**Includes:**
* ✅ 1 route, 1 client, 1 secret
* ✅ 100 API calls/month
* ✅ Basic analytics (7 days retention)
* ✅ API logs (7 days retention)
* ✅ Community support
* ✅ 1 environment
* ✅ Rate limiting
* ✅ Request signing
* ✅ Multi-format webhook signing
**Limitations:**
* ❌ No alerts
* ❌ No OAuth2 secrets
### Starter Plan - **\$19/month**
**Perfect for:** Individuals and small projects
**Includes:**
* ✅ 2 routes, 2 clients, 2 secrets
* ✅ 10,000 API calls/month
* ✅ Basic analytics (7 days retention)
* ✅ Community support
* ✅ Ephemeral proxy (100k ops/month)
* ✅ Rate limiting, request signing & multi-format webhook signing
**Limitations:**
* ❌ No alerts
* ❌ No Real-Time Geo
### Pro Plan - **\$99/month**
**Perfect for:** Growing teams, production workloads
**Everything in Starter, plus:**
* ✅ Extended analytics (30 days retention)
* ✅ Extended API logs (30 days retention)
* ✅ **Email alerts**
* ✅ **Real-Time Geographic tracking**
* ✅ Email support
* ✅ Audit logs (30 days)
* ✅ Advanced filtering
* ✅ **mTLS**
**Limitations:**
* ❌ 30-day retention (not 90+)
* ❌ SMS/Slack alert channels (Enterprise)
* ❌ No custom SLAs
* ❌ No dedicated support
**Ideal for:**
* Small to medium businesses
* Production applications
* Teams (up to 5 members)
* Multiple clients
### Enterprise Plan - **Custom Pricing**
**Perfect for:** Large organizations, compliance requirements
**Everything in Pro, plus:**
* ✅ Extended retention (90 days)
* ✅ Audit logs (90 days retention)
* ✅ **Custom integrations**
* ✅ **Dedicated support channel**
* ✅ **SLA guarantee (99.9% uptime)**
* ✅ **Onboarding assistance**
* ✅ **Priority feature requests**
* ✅ **Custom contracts**
* ✅ SSO (SAML, OAuth)
* ✅ Advanced security features
* ✅ Volume pricing
**Ideal for:**
* Enterprises
* Compliance-heavy industries (finance, healthcare)
* High-volume applications
* Custom requirements
**Contact sales:** [sales@knoxcall.com](mailto:sales@knoxcall.com)
## Feature Comparison
| Feature | Free | Starter | Pro | Enterprise |
| -------------------------------- | --------- | --------- | ----------- | ------------ |
| **Price** | \$0/mo | \$19/mo | \$99/mo | Custom |
| **Routes** | 1 | 2 | 25 | Unlimited |
| **Clients** | 1 | 2 | 25 | Unlimited |
| **Secrets** | 1 | 2 | 25 | Unlimited |
| **Team Members** | 1 | 2 | 5 | Unlimited |
| **API Calls/month** | 100 | 10,000 | 1,000,000 | Unlimited |
| **Analytics Retention** | 7 days | 7 days | 30 days | 90 days+ |
| **API Log Retention** | 7 days | 7 days | 30 days | 90 days+ |
| **Audit Log Retention** | 7 days | 7 days | 30 days | 90 days |
| **Real-Time Geo** | ❌ | ❌ | ✅ | ✅ |
| **Email Alerts** | ❌ | ❌ | ✅ | ✅ |
| **SMS Alerts** | ❌ | ❌ | ❌ | ✅ |
| **Slack Alerts** | ❌ | ❌ | ❌ | ✅ |
| **Rate Limiting** | ✅ | ✅ | ✅ | ✅ |
| **Request Signing** | ✅ | ✅ | ✅ | ✅ |
| **Multi-Format Webhook Signing** | ✅ | ✅ | ✅ | ✅ |
| **AI Gateway Agents** | 1 | 1 | 10 | Unlimited |
| **Workflows** | 1 | 3 | 25 | Unlimited |
| **Inbound Webhooks** | 1 | 5 | 25 | Unlimited |
| **mTLS** | ❌ | ❌ | ✅ | ✅ |
| **Support** | Community | Community | Email | Dedicated |
| **SLA** | None | None | Best effort | 99.9% uptime |
| **SSO** | ❌ | ❌ | ❌ | ✅ |
| **Custom Contracts** | ❌ | ❌ | ❌ | ✅ |
## Usage Limits
### Monthly API Call Caps
Each plan includes a monthly API call allowance, enforced per billing month:
* **Free:** 100 calls/month
* **Starter:** 10,000 calls/month
* **Pro:** 1,000,000 calls/month
* **Enterprise:** Unlimited
**When you approach your cap:**
* Usage is visible in Settings → Billing
* Upgrade at any time to raise the cap — changes take effect immediately
**Enterprise:**
* No caps on request volume
* Auto-scaling backend
* 99.9% uptime SLA
## Upgrading Your Plan
### From Starter to Pro
**Steps:**
1. Navigate to Settings → Billing
2. Click **Upgrade to Pro**
3. Enter payment details
4. Confirm subscription
**Immediate effects:**
* Log retention extended to 30 days
* Email alerts enabled
* Real-Time Geo unlocked
* OAuth2 secrets, mTLS, and format-preserving tokens unlocked
**Billing:**
* Charged $99/month (or $990/year on annual billing) immediately
* Recurring on the same date
### From Pro to Enterprise
**Steps:**
1. Navigate to Settings → Billing
2. Click **Contact Sales**
3. Schedule call with sales team
4. Custom pricing discussed
5. Contract signed
6. Account upgraded
**Timeline:**
* Initial call: 1-2 days
* Contract: 1-2 weeks
* Implementation: Immediate after signing
## Downgrading Your Plan
### From Pro to Starter
**Steps:**
1. Navigate to Settings → Billing
2. Click **Downgrade to Starter**
3. Confirm (prompted about feature loss)
**What happens:**
* Billed through end of current period
* Features remain active until period ends
* Then downgrade takes effect
**Data retention:**
* Logs older than 7 days deleted
* Analytics older than 7 days deleted
* Audit logs older than 7 days deleted
**Export before downgrading!**
### From Enterprise to Pro
**Contact support:**
* Cannot self-downgrade from Enterprise
* Email [support@knoxcall.com](mailto:support@knoxcall.com)
* Contract termination may apply
## Billing
### Payment Methods
**Accepted:**
* 💳 Credit cards (Visa, Mastercard, Amex)
* 💳 Debit cards
* 🏦 ACH bank transfer (Enterprise only)
* 📄 Invoicing (Enterprise only)
**Powered by Stripe:**
* Secure payment processing
* PCI compliant
* Automatic retries on failure
### Billing Cycle
**Starter & Pro Plans:**
* **Monthly or annual billing** — annual saves \~17% ($190/yr Starter, $990/yr Pro)
* Example: Subscribed Jan 15 → Billed on the 15th of each month (or annually)
**Enterprise Plan:**
* **Annual billing** (typical)
* Custom billing terms available
* Volume discounts
### Invoices
**View invoices:**
1. Navigate to Settings → Billing
2. Click **Billing History**
3. Download PDF invoices
**Invoice details:**
* Tenant name and address
* Billing period
* Amount charged
* Payment method
* Transaction ID
### Failed Payments
**If payment fails:**
1. Email notification sent
2. Retry in 3 days
3. Retry in 7 days
4. If still failing: Account suspended
**Account suspension:**
* Routes stop working
* Cannot access admin UI
* Data preserved (not deleted)
**To reactivate:**
1. Update payment method
2. Payment processed
3. Account reactivated immediately
## Canceling Subscription
**To cancel Pro plan:**
1. Navigate to Settings → Billing
2. Click **Cancel Subscription**
3. Confirm cancellation
**What happens:**
* Billed through end of current period
* Pro features remain active until period ends
* Then downgrade to Starter automatically
**Data preserved:**
* All routes, secrets, clients remain
* Logs truncated to 7 days after downgrade
**To cancel Enterprise:**
* Contact [support@knoxcall.com](mailto:support@knoxcall.com)
* Contract termination terms apply
## FAQ
### Can I switch between monthly and annual billing?
**Starter & Pro Plans:** Yes — both monthly and annual billing are available (annual saves \~17%). Switch via Settings → Billing.
**Enterprise Plan:** Custom (annual typical, monthly available)
### What happens to my data if I downgrade?
**Immediate:**
* All routes, secrets, clients remain
* Configuration unchanged
**After billing period ends:**
* Logs older than 7 days deleted
* Analytics truncated
* Features disabled
**Export data before downgrading.**
### Do you offer discounts?
**Startup discount:**
* Early-stage startups (under \$1M funding)
* 50% off Pro plan for 1 year
* Contact [sales@knoxcall.com](mailto:sales@knoxcall.com)
**Non-profit discount:**
* Registered non-profits
* Free Pro plan
* Contact [sales@knoxcall.com](mailto:sales@knoxcall.com)
**Volume discount:**
* Enterprise plans only
* Based on annual commit
* Discuss with sales
### Can I get a refund?
**Starter & Pro Plans:**
* 30-day money-back guarantee
* Full refund if unsatisfied
* Contact [support@knoxcall.com](mailto:support@knoxcall.com)
**Enterprise:**
* Refund terms in contract
### What counts as a "request"?
**Each API call counts:**
* Incoming request to KnoxCall subdomain
* Forwarded to backend API
* Response returned to client
**Does NOT count:**
* Admin UI usage
* Route testing (test mode)
* Failed authentication (before routing)
### Can I pay annually for Pro?
**Yes** — Pro is $990/year (about 17% off monthly). Starter annual is $190/year.
### What if I hit my monthly API call cap?
**Process:**
1. Track usage in Settings → Billing
2. Upgrade any time — the higher cap applies immediately
3. Enterprise removes caps entirely
**We're reasonable:**
* Spikes during launches: talk to us
* Consistent high volume: upgrade needed
## Related Topics
* **Tenant Management**: Configure your organization
* **Team Collaboration**: Invite team members (all plans)
* **Analytics**: View usage metrics
## Next Steps
Unlock advanced features
Discuss Enterprise plan
Billing history
Invite team members
***
* **Level**: beginner
* **Time**: 5 minutes
`billing`, `pricing`, `subscription`, `plans`, `payment`