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Team Collaboration

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Overview

• 👥 Invite unlimited team members
• 🔐 Role-based permissions (Admin, Developer, Viewer)
• 📧 Email invitations with secure links
• 🔄 Easy member management
• 📊 Audit log tracking of member actions

• Dev teams managing API integrations
• Ops teams monitoring traffic
• Security teams auditing access

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Team Roles

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Administrator

• Create/edit/delete routes
• Create/edit/delete secrets
• Create/edit/delete clients
• Manage team members (invite/remove)
• Change tenant settings
• Roll subdomain hash
• View/export all logs
• Configure alerts
• Manage billing

• Delete tenant (requires owner)

• Engineering leads
• DevOps engineers
• Technical founders

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Developer

• Create/edit/delete routes
• Create/edit/delete secrets
• Create/edit/delete clients
• View logs and analytics
• Test routes
• Configure environments

• Invite/remove team members
• Change tenant settings
• Roll subdomain hash
• Manage billing
• Delete tenant

• Backend developers
• Integration engineers
• QA engineers

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Viewer

• View routes (cannot edit)
• View logs and analytics
• View alerts (cannot configure)
• View team members

• Create/edit/delete anything
• View secret values
• Test routes
• Configure settings
• Manage billing

• Product managers
• Customer success
• Junior developers
• External auditors

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Inviting Team Members

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Step 1: Navigate to Team Page

1. Click Settings in sidebar
2. Select Team
3. See current team members

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Step 2: Invite Member

1. Click + Invite Member
2. Enter email address:
   Copy

   sarah@example.com
   
3. Select role:
   Copy

   ◉ Administrator
   ○ Developer
   ○ Viewer
   
4. Click Send Invitation

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Step 3: Invitation Sent

Subject: You've been invited to join DunderMifflin on KnoxCall

Hi,

John (john@example.com) has invited you to join the DunderMifflin
team on KnoxCall as a Developer.

[Accept Invitation]

This invitation expires in 7 days.

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Step 4: User Accepts

1. Clicks “Accept Invitation”
2. Creates KnoxCall account
3. Sets password
4. Gains access to tenant

1. Clicks “Accept Invitation”
2. Logs in with existing account
3. Tenant added to their account
4. Can switch between tenants

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Managing Team Members

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Viewing Team

• Member name and email
• Role (Admin, Developer, Viewer)
• Status (Active, Pending invitation)
• Joined date
• Last active

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Changing Member Role

1. Navigate to Settings → Team
2. Find team member
3. Click Change Role dropdown
4. Select new role
5. Confirm

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Removing Team Member

1. Navigate to Settings → Team
2. Find team member
3. Click Remove
4. Confirm removal

• User loses access to tenant immediately
• Cannot view routes, secrets, logs
• Can no longer make changes
• Audit logs still show their past actions

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Resending Invitation

1. Navigate to Settings → Team
2. Find pending invitation
3. Click Resend
4. New invitation email sent

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Canceling Invitation

1. Navigate to Settings → Team
2. Find pending invitation
3. Click Cancel
4. Invitation link becomes invalid

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Audit Logging

1. Navigate to Monitoring → Audit Logs
2. Filter by user email
3. See all changes made by that member

john@example.com created route "stripe-payments"
sarah@example.com updated secret "api-key" (added new version)
mike@example.com deleted client "test-client"

• Compliance audits
• Troubleshooting configuration issues
• Security investigations

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Best Practices

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1. Principle of Least Privilege

Product Manager: Viewer (read-only)
Backend Dev: Developer (can configure)
Engineering Lead: Administrator (full access)

Everyone: Administrator

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2. Regular Access Reviews

• Review team member list
• Remove inactive members
• Verify roles still appropriate
• Check for ex-employees

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3. Use Service Accounts for Automation

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4. Document Team Structure

Administrators:
- john@example.com (Engineering Lead)
- sarah@example.com (DevOps Lead)

Developers:
- mike@example.com (Backend Dev)
- lisa@example.com (QA Engineer)

Viewers:
- alex@example.com (Product Manager)

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5. Onboarding/Offboarding Process

1. Invite to KnoxCall tenant
2. Share documentation links
3. Walkthrough key routes/secrets
4. Add to on-call rotation (if applicable)

1. Remove from KnoxCall tenant
2. Rotate any shared secrets they had access to
3. Review their audit logs (last actions)
4. Update on-call rotation

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Role Permissions Matrix

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Multiple Tenants

1. Click tenant dropdown (top-left)
2. Select different tenant
3. UI updates to that tenant

• Separate team with separate roles
• User may be Admin in one, Viewer in another
• Permissions apply per-tenant

john@example.com
├─ DunderMifflin-Prod: Administrator
├─ DunderMifflin-Dev: Developer
└─ ClientProject: Viewer

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Troubleshooting

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Issue: “Invitation not received”

• Email in spam folder
• Typo in email address
• Email server rejecting

1. Check spam folder
2. Verify correct email
3. Resend invitation
4. Try different email provider

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Issue: “Can’t remove team member”

• Trying to remove yourself (not allowed)
• Only member (need at least one Admin)

• Have another Admin remove you
• Invite another Admin first

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Issue: “Permissions not working”

1. Log out
2. Clear browser cache
3. Log back in
4. Permissions refresh

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Related Features

• Audit Logs: Track team member actions
• Tenant Management: Overall tenant settings
• API Keys: Alternative authentication (not tied to user)

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Next Steps