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Subscription Plans & Billing

Choose the right KnoxCall plan for your organization with transparent pricing and flexible upgrades.

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Plans Overview

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Free Plan - $0/month

Perfect for: Trying out KnoxCall Includes:

• ✅ 1 route, 1 client, 1 secret
• ✅ 100 API calls/month
• ✅ Basic analytics (7 days retention)
• ✅ API logs (7 days retention)
• ✅ Community support
• ✅ 1 environment
• ✅ Rate limiting
• ✅ Request signing
• ✅ Multi-format webhook signing

Limitations:

• ❌ No alerts
• ❌ No OAuth2 secrets

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Starter Plan - $19/month

Perfect for: Individuals and small projects Includes:

• ✅ 2 routes, 2 clients, 2 secrets
• ✅ 10,000 API calls/month
• ✅ Basic analytics (7 days retention)
• ✅ Community support
• ✅ Ephemeral proxy (100k ops/month)
• ✅ Rate limiting, request signing & multi-format webhook signing

Limitations:

• ❌ No alerts
• ❌ No Real-Time Geo

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Pro Plan - $99/month

Perfect for: Growing teams, production workloads Everything in Starter, plus:

• ✅ Extended analytics (30 days retention)
• ✅ Extended API logs (30 days retention)
• ✅ Email alerts
• ✅ Real-Time Geographic tracking
• ✅ Email support
• ✅ Audit logs (30 days)
• ✅ Advanced filtering
• ✅ mTLS

Limitations:

• ❌ 30-day retention (not 90+)
• ❌ SMS/Slack alert channels (Enterprise)
• ❌ No custom SLAs
• ❌ No dedicated support

Ideal for:

• Small to medium businesses
• Production applications
• Teams (up to 5 members)
• Multiple clients

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Enterprise Plan - Custom Pricing

Perfect for: Large organizations, compliance requirements Everything in Pro, plus:

• ✅ Extended retention (90 days)
• ✅ Audit logs (90 days retention)
• ✅ Custom integrations
• ✅ Dedicated support channel
• ✅ Contractual SLA — the availability commitment is negotiated in your agreement
• ✅ Onboarding assistance
• ✅ Priority feature requests
• ✅ Custom contracts
• ✅ SSO (SAML 2.0)
• ✅ Advanced security features
• ✅ Volume pricing

Ideal for:

• Enterprises
• Compliance-heavy industries (finance, healthcare)
• High-volume applications
• Custom requirements

Contact sales: sales@knoxcall.com

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Feature Comparison

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Usage Limits

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Monthly API Call Caps

Each plan includes a monthly API call allowance, enforced per billing month:

• Free: 100 calls/month
• Starter: 10,000 calls/month
• Pro: 1,000,000 calls/month
• Enterprise: Unlimited

When you approach your cap:

• Usage is visible in Settings → Billing
• Upgrade at any time to raise the cap — changes take effect immediately

Enterprise:

• No caps on request volume
• Auto-scaling backend
• Contractual SLA, negotiated in your agreement

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Upgrading Your Plan

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From Starter to Pro

Steps:

1. Navigate to Settings → Billing
2. Click Upgrade to Pro
3. Enter payment details
4. Confirm subscription

Immediate effects:

• Log retention extended to 30 days
• Email alerts enabled
• Real-Time Geo unlocked
• OAuth2 secrets, mTLS, and format-preserving tokens unlocked

Billing:

• Charged $99/month (or $990/year on annual billing) immediately
• Recurring on the same date

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From Pro to Enterprise

Steps:

1. Navigate to Settings → Billing
2. Click Contact Sales
3. Schedule call with sales team
4. Custom pricing discussed
5. Contract signed
6. Account upgraded

Timeline:

• Initial call: 1-2 days
• Contract: 1-2 weeks
• Implementation: Immediate after signing

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Downgrading Your Plan

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From Pro to Starter

Steps:

1. Navigate to Settings → Billing
2. Click Downgrade to Starter
3. Confirm (prompted about feature loss)

What happens:

• Billed through end of current period
• Features remain active until period ends
• Then downgrade takes effect

Data retention:

• Logs older than 7 days deleted
• Analytics older than 7 days deleted
• Audit logs older than 7 days deleted

Export before downgrading!

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From Enterprise to Pro

Contact support:

• Cannot self-downgrade from Enterprise
• Email support@knoxcall.com
• Contract termination may apply

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Billing

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Payment Methods

Accepted:

• 💳 Credit cards (Visa, Mastercard, Amex)
• 💳 Debit cards
• 🏦 ACH bank transfer (Enterprise only)
• 📄 Invoicing (Enterprise only)

Powered by Stripe:

• Secure payment processing — card details are entered on Stripe and never reach KnoxCall
• Stripe is a PCI DSS Level 1 service provider
• Automatic retries on failure

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Billing Cycle

Starter & Pro Plans:

• Monthly or annual billing — annual saves ~17% ($190/yr Starter, $990/yr Pro)
• Example: Subscribed Jan 15 → Billed on the 15th of each month (or annually)

Enterprise Plan:

• Annual billing (typical)
• Custom billing terms available
• Volume discounts

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Tax registration ID

If your business is registered for GST, VAT, sales tax or a similar scheme, add its registration number and it prints on every invoice. Where to enter it:

• At signup — the organisation step has an optional Tax registration ID field under the address. The type (GST number, ABN, VAT number, EIN, …) follows the country you pick.
• Settings → Billing — Tax Registration ID in the subscription summary. Owners and admins can add, change or remove it at any time.
• Settings → Account — the same field sits under the address, and saves with it, to the workspace you joined first. The page lets you change the address and tax ID there only if you are the Owner or an Admin of every workspace you belong to; otherwise it shows them read-only, and a workspace’s Owner or Admins change its tax ID on its Billing page.
• When upgrading from Free — the Stripe checkout page asks for it too.

What happens next:

• The number is attached to your billing account and appears on invoices from the next one issued. For registries Stripe can check (EU VAT, UK VAT, Australian ABN and others) the Billing page shows verified, verification pending or could not be verified.
• Changing the number replaces it on your billing account; clearing the field removes it.
• One tax ID per workspace. If you edit it in the Stripe billing portal instead, the Billing page picks up the change.

Supported types match Stripe’s list; the form only offers the types valid for your billing country.

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Invoices

View invoices:

1. Navigate to Settings → Billing
2. Click Billing History
3. Download PDF invoices

Invoice details:

• Tenant name and address
• Tax registration ID (when set)
• Billing period
• Amount charged
• Payment method
• Transaction ID

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Failed Payments

If payment fails:

1. Email notification sent
2. Retry in 3 days
3. Retry in 7 days
4. If still failing: Account suspended

Account suspension:

• Routes stop working
• Cannot access admin UI
• Data preserved (not deleted)

To reactivate:

1. Update payment method
2. Payment processed
3. Account reactivated immediately

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Canceling Subscription

To cancel Pro plan:

1. Navigate to Settings → Billing
2. Click Cancel Subscription
3. Confirm cancellation

What happens:

• Billed through end of current period
• Pro features remain active until period ends
• Then downgrade to Starter automatically

Data preserved:

• All routes, secrets, clients remain
• Logs truncated to 7 days after downgrade

To cancel Enterprise:

• Contact support@knoxcall.com
• Contract termination terms apply

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FAQ

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Can I switch between monthly and annual billing?

Starter & Pro Plans: Yes — both monthly and annual billing are available (annual saves ~17%). Switch via Settings → Billing. Enterprise Plan: Custom (annual typical, monthly available)

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What happens to my data if I downgrade?

Immediate:

• All routes, secrets, clients remain
• Configuration unchanged

After billing period ends:

• Logs older than 7 days deleted
• Analytics truncated
• Features disabled

Export data before downgrading.

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Do you offer discounts?

Startup discount:

• Early-stage startups (under $1M funding)
• 50% off Pro plan for 1 year
• Contact sales@knoxcall.com

Non-profit discount:

• Registered non-profits
• Free Pro plan
• Contact sales@knoxcall.com

Volume discount:

• Enterprise plans only
• Based on annual commit
• Discuss with sales

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Can I get a refund?

Starter & Pro Plans:

• 30-day money-back guarantee
• Full refund if unsatisfied
• Contact support@knoxcall.com

Enterprise:

• Refund terms in contract

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What counts as a “request”?

Each API call counts:

• Incoming request to KnoxCall subdomain
• Forwarded to backend API
• Response returned to client

Does NOT count:

• Admin UI usage
• Route testing (test mode)
• Failed authentication (before routing)

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Can I pay annually for Pro?

Yes — Pro is $990/year (about 17% off monthly). Starter annual is $190/year.

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What if I hit my monthly API call cap?

Process:

1. Track usage in Settings → Billing
2. Upgrade any time — the higher cap applies immediately
3. Enterprise removes caps entirely

We’re reasonable:

• Spikes during launches: talk to us
• Consistent high volume: upgrade needed

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Related Topics

• Tenant Management: Configure your organization
• Team Collaboration: Invite team members (all plans)
• Analytics: View usage metrics

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Next Steps

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