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Subscription Plans & Billing

Choose the right KnoxCall plan for your organization with transparent pricing and flexible upgrades.

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Plans Overview

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Free Plan - $0/month

Perfect for: Trying out KnoxCall Includes:

• ✅ 1 route, 1 client, 1 secret
• ✅ 100 API calls/month
• ✅ Basic analytics (7 days retention)
• ✅ API logs (7 days retention)
• ✅ Community support
• ✅ 1 environment
• ✅ Rate limiting
• ✅ Request signing
• ✅ Multi-format webhook signing

Limitations:

• ❌ No alerts
• ❌ No OAuth2 secrets

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Starter Plan - $19/month

Perfect for: Individuals and small projects Includes:

• ✅ 2 routes, 2 clients, 2 secrets
• ✅ 10,000 API calls/month
• ✅ Basic analytics (7 days retention)
• ✅ Community support
• ✅ Ephemeral proxy (100k ops/month)
• ✅ Rate limiting, request signing & multi-format webhook signing

Limitations:

• ❌ No alerts
• ❌ No Real-Time Geo

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Pro Plan - $99/month

Perfect for: Growing teams, production workloads Everything in Starter, plus:

• ✅ Extended analytics (30 days retention)
• ✅ Extended API logs (30 days retention)
• ✅ Email alerts
• ✅ Real-Time Geographic tracking
• ✅ Email support
• ✅ Audit logs (30 days)
• ✅ Advanced filtering
• ✅ mTLS

Limitations:

• ❌ 30-day retention (not 90+)
• ❌ SMS/Slack alert channels (Enterprise)
• ❌ No custom SLAs
• ❌ No dedicated support

Ideal for:

• Small to medium businesses
• Production applications
• Teams (up to 5 members)
• Multiple clients

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Enterprise Plan - Custom Pricing

Perfect for: Large organizations, compliance requirements Everything in Pro, plus:

• ✅ Extended retention (90 days)
• ✅ Audit logs (90 days retention)
• ✅ Custom integrations
• ✅ Dedicated support channel
• ✅ SLA guarantee (99.9% uptime)
• ✅ Onboarding assistance
• ✅ Priority feature requests
• ✅ Custom contracts
• ✅ SSO (SAML, OAuth)
• ✅ Advanced security features
• ✅ Volume pricing

Ideal for:

• Enterprises
• Compliance-heavy industries (finance, healthcare)
• High-volume applications
• Custom requirements

Contact sales: sales@knoxcall.com

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Feature Comparison

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Usage Limits

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Monthly API Call Caps

Each plan includes a monthly API call allowance, enforced per billing month:

• Free: 100 calls/month
• Starter: 10,000 calls/month
• Pro: 1,000,000 calls/month
• Enterprise: Unlimited

When you approach your cap:

• Usage is visible in Settings → Billing
• Upgrade at any time to raise the cap — changes take effect immediately

Enterprise:

• No caps on request volume
• Auto-scaling backend
• 99.9% uptime SLA

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Upgrading Your Plan

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From Starter to Pro

Steps:

1. Navigate to Settings → Billing
2. Click Upgrade to Pro
3. Enter payment details
4. Confirm subscription

Immediate effects:

• Log retention extended to 30 days
• Email alerts enabled
• Real-Time Geo unlocked
• OAuth2 secrets, mTLS, and format-preserving tokens unlocked

Billing:

• Charged $99/month (or$990/year on annual billing) immediately
• Recurring on the same date

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From Pro to Enterprise

Steps:

1. Navigate to Settings → Billing
2. Click Contact Sales
3. Schedule call with sales team
4. Custom pricing discussed
5. Contract signed
6. Account upgraded

Timeline:

• Initial call: 1-2 days
• Contract: 1-2 weeks
• Implementation: Immediate after signing

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Downgrading Your Plan

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From Pro to Starter

Steps:

1. Navigate to Settings → Billing
2. Click Downgrade to Starter
3. Confirm (prompted about feature loss)

What happens:

• Billed through end of current period
• Features remain active until period ends
• Then downgrade takes effect

Data retention:

• Logs older than 7 days deleted
• Analytics older than 7 days deleted
• Audit logs older than 7 days deleted

Export before downgrading!

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From Enterprise to Pro

Contact support:

• Cannot self-downgrade from Enterprise
• Email support@knoxcall.com
• Contract termination may apply

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Billing

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Payment Methods

Accepted:

• 💳 Credit cards (Visa, Mastercard, Amex)
• 💳 Debit cards
• 🏦 ACH bank transfer (Enterprise only)
• 📄 Invoicing (Enterprise only)

Powered by Stripe:

• Secure payment processing
• PCI compliant
• Automatic retries on failure

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Billing Cycle

Starter & Pro Plans:

• Monthly or annual billing — annual saves ~17% ($190/yr Starter,$990/yr Pro)
• Example: Subscribed Jan 15 → Billed on the 15th of each month (or annually)

Enterprise Plan:

• Annual billing (typical)
• Custom billing terms available
• Volume discounts

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Invoices

View invoices:

1. Navigate to Settings → Billing
2. Click Billing History
3. Download PDF invoices

Invoice details:

• Tenant name and address
• Billing period
• Amount charged
• Payment method
• Transaction ID

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Failed Payments

If payment fails:

1. Email notification sent
2. Retry in 3 days
3. Retry in 7 days
4. If still failing: Account suspended

Account suspension:

• Routes stop working
• Cannot access admin UI
• Data preserved (not deleted)

To reactivate:

1. Update payment method
2. Payment processed
3. Account reactivated immediately

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Canceling Subscription

To cancel Pro plan:

1. Navigate to Settings → Billing
2. Click Cancel Subscription
3. Confirm cancellation

What happens:

• Billed through end of current period
• Pro features remain active until period ends
• Then downgrade to Starter automatically

Data preserved:

• All routes, secrets, clients remain
• Logs truncated to 7 days after downgrade

To cancel Enterprise:

• Contact support@knoxcall.com
• Contract termination terms apply

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FAQ

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Can I switch between monthly and annual billing?

Starter & Pro Plans: Yes — both monthly and annual billing are available (annual saves ~17%). Switch via Settings → Billing. Enterprise Plan: Custom (annual typical, monthly available)

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What happens to my data if I downgrade?

Immediate:

• All routes, secrets, clients remain
• Configuration unchanged

After billing period ends:

• Logs older than 7 days deleted
• Analytics truncated
• Features disabled

Export data before downgrading.

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Do you offer discounts?

Startup discount:

• Early-stage startups (under $1M funding)
• 50% off Pro plan for 1 year
• Contact sales@knoxcall.com

Non-profit discount:

• Registered non-profits
• Free Pro plan
• Contact sales@knoxcall.com

Volume discount:

• Enterprise plans only
• Based on annual commit
• Discuss with sales

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Can I get a refund?

Starter & Pro Plans:

• 30-day money-back guarantee
• Full refund if unsatisfied
• Contact support@knoxcall.com

Enterprise:

• Refund terms in contract

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What counts as a “request”?

Each API call counts:

• Incoming request to KnoxCall subdomain
• Forwarded to backend API
• Response returned to client

Does NOT count:

• Admin UI usage
• Route testing (test mode)
• Failed authentication (before routing)

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Can I pay annually for Pro?

Yes — Pro is $990/year (about 17$190/year.

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What if I hit my monthly API call cap?

Process:

1. Track usage in Settings → Billing
2. Upgrade any time — the higher cap applies immediately
3. Enterprise removes caps entirely

We’re reasonable:

• Spikes during launches: talk to us
• Consistent high volume: upgrade needed

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Related Topics

• Tenant Management: Configure your organization
• Team Collaboration: Invite team members (all plans)
• Analytics: View usage metrics

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Next Steps

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